Repair terms

Last updated: October 16, 2026

General terms of the Mac en Playa repair service, an independent workshop in Playa del Carmen. We are not an official Apple service.

1. Quote and diagnosis

We quote over WhatsApp (+52 984 136 1483) or at the shop from the details you share. The final price is confirmed after we inspect your device and we never repair anything without your approval.

2. Your data and your device

Before handing us your device we recommend backing up your information and signing out of your accounts (iCloud, Apple ID). We never ask for your passwords by message. We handle your data under the privacy notice.

3. Parts

We tell you which part is used in your repair. Apple trademarks and logos belong to Apple Inc.; we are not affiliated with it.

4. Warranty

The warranty terms of each repair (scope and duration) are confirmed to you in writing when we quote or hand back your device. An independent repair does not replace or affect any rights you have with Apple or under the Federal Consumer Protection Law.

5. Unclaimed devices

We will notify you through the contact you gave us when your device is ready. Terms for unclaimed devices are agreed when we receive it.

6. Questions and complaints

Write to privacidad@macenplaya.com or on WhatsApp. You may also go to the Federal Consumer Protection Agency (profeco.gob.mx).